Total Credits: 4 including 4 Communications and Marketing - Non-technical
Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.
|Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (0.47 MB)||Available after Purchase|
|The Value of Conflict slides (2.19 MB)||22 Pages||Available after Purchase|
|The Value of Conflict_Q&A (12.1 KB)||Available after Purchase|
|The Value of Conflict_Handout (345.4 KB)||Available after Purchase|
Connection Creator Michelle Tillis Lederman, is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability.
An executive coach, people expert, and CEO of Executive Essentials, Michelle inspires organizations and individuals to build real relationships and get real results. Having worked with fortune 500, non-profit, university and government clients she’s identified the common struggle… it’s people challenges. When asked by her young son what she does, she simply replied, “I help people work better together.” This purpose has driven her work with clients large and small including JPMorgan, J&J, Deutsche Bank, Michigan State University, MetLife, Sony, Ernst & Young, the Department of Environmental Protection, and Madison Square Garden.
Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor, appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.
Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education.
She received her BS from Lehigh University, her MBA from Columbia Business School, holds the PCC designation from the International Coaching Federation, and is certified in Marshall Goldsmith’s Stakeholder Centered Coaching method. Executive Essentials is a certified Women Business Enterprise.
Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.
Tue, Dec 07, 2021 - 12:00pm to 03:35pm MST
Sat, Dec 18, 2021 - 08:00am to 11:35am MST
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
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