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Live Webcast Replay

ProActive Response Group De-Escalation Training


Total Credits: 1.2 including 1.2 Personnel/Human Resources - Non-technical

Average Rating:
   1
Categories:
ACPEN Industry Institute |  Human Resources
Faculty:
Chad Ayers |  Andy Sexton
Course Levels:
All Levels
Duration:
1 Hour
License:
Product Setting: Expires 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Basic Course Information

Learning Objectives
  • Understanding De-Escalation
  • Techniques to De-Escalate when violence is less likely
  • Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Major Subjects
  • Definition of De-Escalation
  • Recognizing Anger
  • Situational Awareness
  • LOWLINE Technique
  • MR EBS Technique
  • Posturing
  • Controlling the Environment

Course Materials

Faculty

Chad Ayers's Profile

Chad Ayers Related Seminars and Products

ProActive Response Group


Chad Ayers served as a Sheriff’s Deputy for Greenville County in South Carolina for 12 years. During his time as a Deputy in Greenville County, Chad worked undercover in numerous federal and state investigations, performing in high-pressure environments.

Chad was a member of the SWAT team, where he served as an assistant team leader. He is experienced in hostage negotiations and rescue as well as active shooter events. Chad also assisted in the creation and implementation of the Greenville County Sheriff’s Office active shooter response program.

During his tenure as a Deputy, Chad received numerous awards and commendations. In 2006, he was named Greenville County Sheriff Rookie of the Year. In 2008, Chad received a Distinguished Service Award, and in 2009, he was awarded two Letters of Commendation for undercover work. He was the recipient of the Greenville County Sheriff’s Medal of Valor in 2011 and 2012. On January 21, 2016, Chad received the 2015 Sam Simmons Award which is given to the top Deputy in Greenville County.

Chad is a 2006 graduate of the University of South Carolina with a Bachelor of Arts degree in Criminal Justice and a 2006 graduate of South Carolina Criminal Justice Academy where he received the academy’s top award, the J.P. Strom Award, given to the graduate with the highest academic average.

Chad starred in season one of A&E TV’s Emmy-winning documentary LIVEPD.


Andy Sexton's Profile

Andy Sexton Related Seminars and Products

ProActive Response Group


Andy Sexton spent 12 years with the Greenville County Sheriff’s office in South Carolina, where he held the rank of Uniform Patrol Sergeant. During his time with the Greenville County Sheriff’s Office, Andy gained vast experience in criminal investigation, including armed robbery and homicide.

Andy was a member of the SWAT team for six years and served as an assistant SWAT team leader. He was involved in numerous high-risk incidents, including hostage rescues as well as the protection of high-level dignitaries.

Andy served on the training committee for Greenville County Sheriff’s Office. This committee develops and implements training for Greenville County Deputies. Andy was also chosen to assist in the creation and implementation of the Greenville County Sheriff’s active shooter response curriculum.

In 2012, Andy was awarded the Medal of Valor. The Medal of Valor award recognizes a deputy who willingly risks his or her life in the furtherance of a law enforcement mission or to save the life of another.

Andy is a 2006 Honor Graduate of the Citadel where he earned a Bachelor of Arts degree in Criminal Justice and a 2006 graduate for the South Carolina Criminal Justice academy where he was an Honor Graduate and received an award for outstanding physical fitness.


Dates

Thu, Mar 07, 2024 - 12:00pm to 12:53pm MST
Mon, Mar 25, 2024 - 02:00pm to 02:53pm MDT
Wed, Apr 03, 2024 - 08:00am to 08:53am MDT
Thu, Apr 11, 2024 - 05:00pm to 05:53pm MDT
Tue, Apr 30, 2024 - 10:00am to 10:53am MDT
Fri, May 10, 2024 - 12:00pm to 12:53pm MDT
Mon, May 20, 2024 - 02:00pm to 02:53pm MDT
Sat, Jun 08, 2024 - 08:00am to 08:53am MDT
Mon, Jun 10, 2024 - 08:00am to 08:53am MDT
Thu, Jun 13, 2024 - 05:00pm to 05:53pm MDT
Fri, Jun 28, 2024 - 10:00am to 10:53am MDT
Fri, Jul 12, 2024 - 12:00pm to 12:53pm MDT
Tue, Jul 30, 2024 - 02:00pm to 02:53pm MDT
Tue, Aug 13, 2024 - 08:00am to 08:53am MDT
Tue, Aug 20, 2024 - 10:00am to 10:53am MDT
Thu, Aug 22, 2024 - 05:00pm to 05:53pm MDT
Tue, Sep 03, 2024 - 12:00pm to 12:53pm MDT
Wed, Sep 25, 2024 - 02:00pm to 02:53pm MDT
Fri, Oct 11, 2024 - 08:00am to 08:53am MDT
Sat, Oct 19, 2024 - 09:00am to 09:53am MDT
Mon, Oct 28, 2024 - 10:00am to 10:53am MDT
Fri, Nov 08, 2024 - 12:00pm to 12:53pm MST
Mon, Nov 25, 2024 - 02:00pm to 02:53pm MST
Thu, Dec 05, 2024 - 08:00am to 08:53am MST
Sat, Dec 07, 2024 - 08:00am to 08:53am MST
Mon, Dec 16, 2024 - 10:00am to 10:53am MST
Tue, Dec 17, 2024 - 05:00pm to 05:53pm MST
Mon, Dec 30, 2024 - 12:00pm to 12:53pm MST
Tue, Jan 14, 2025 - 01:00pm to 01:53pm MST
Mon, Jan 27, 2025 - 07:00am to 07:53am MST
Wed, Feb 05, 2025 - 09:00am to 09:53am MST
Wed, Feb 26, 2025 - 11:00am to 11:53am MST
Sat, Mar 01, 2025 - 01:00pm to 01:53pm MST
Tue, Mar 18, 2025 - 07:00am to 07:53am MDT
Wed, Apr 09, 2025 - 09:00am to 09:53am MDT
Mon, Apr 21, 2025 - 11:00am to 11:53am MDT
Wed, May 07, 2025 - 01:00pm to 01:53pm MDT
Wed, May 28, 2025 - 07:00am to 07:53am MDT
Fri, Jun 06, 2025 - 09:00am to 09:53am MDT
Fri, Jun 13, 2025 - 11:00am to 11:53am MDT
Tue, Jun 24, 2025 - 01:00pm to 01:53pm MDT
Sat, Jun 28, 2025 - 08:00am to 08:53am MDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation  None
Designed For

Anyone in the workplace

 


Original Recording Date

09/18/2023

 


Yellow Book No
Course Developer ProActive Response Group
Date Added to Catalog 09/06/2023

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


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Total Reviews: 1