Total Credits: 1 including 1 Communications and Marketing - Non-technical
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.
Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) | Available after Purchase | ||
Navigating Difficult Conversations with Clients Handout (1.7 MB) | Available after Purchase |
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Wed, Mar 29, 2023 - 07:00am to 08:07am MDT
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Thu, Apr 06, 2023 - 05:00pm to 06:07pm MDT
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Mon, Apr 10, 2023 - 09:00am to 10:07am MDT
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Thu, Apr 20, 2023 - 11:00am to 12:07pm MDT
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Wed, Apr 26, 2023 - 01:00pm to 02:07pm MDT
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Thu, May 04, 2023 - 07:00am to 08:07am MDT
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Sat, May 13, 2023 - 09:00am to 10:07am MDT
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Thu, May 25, 2023 - 11:00am to 12:07pm MDT
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Mon, Jun 05, 2023 - 01:00pm to 02:07pm MDT
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Fri, Jun 16, 2023 - 07:00am to 08:07am MDT
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Wed, Jun 21, 2023 - 09:00am to 10:07am MDT
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Sat, Jun 24, 2023 - 11:00am to 12:07pm MDT
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Mon, Jul 10, 2023 - 01:00pm to 02:07pm MDT
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Tue, Jul 11, 2023 - 02:00pm to 03:07pm MDT
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Tue, Jul 18, 2023 - 07:00am to 08:07am MDT
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Tue, Jul 25, 2023 - 09:00am to 10:07am MDT
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Mon, Aug 07, 2023 - 11:00am to 12:07pm MDT
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Fri, Aug 18, 2023 - 01:00pm to 02:07pm MDT
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Mon, Aug 28, 2023 - 07:00am to 08:07am MDT
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Fri, Sep 08, 2023 - 09:00am to 10:07am MDT
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Sat, Sep 16, 2023 - 11:00am to 12:07pm MDT
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Thu, Sep 28, 2023 - 01:00pm to 02:07pm MDT
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Wed, Oct 11, 2023 - 07:00am to 08:07am MDT
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Thu, Oct 12, 2023 - 05:00pm to 06:07pm MDT
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Wed, Oct 18, 2023 - 09:00am to 10:07am MDT
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Wed, Oct 25, 2023 - 11:00am to 12:07pm MDT
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Tue, Nov 07, 2023 - 01:00pm to 02:07pm MST
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Sat, Nov 11, 2023 - 07:00am to 08:07am MST
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Mon, Nov 27, 2023 - 09:00am to 10:07am MST
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Wed, Dec 06, 2023 - 11:00am to 12:07pm MST
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Thu, Dec 07, 2023 - 05:00pm to 06:07pm MST
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Fri, Dec 15, 2023 - 01:00pm to 02:07pm MST
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Fri, Dec 22, 2023 - 07:00am to 08:07am MST
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Sat, Dec 30, 2023 - 09:00am to 10:07am MST
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Jill Schiefelbein
Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Group Internet Based
Online Registration
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
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