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Live Webcast Replay

Navigating Difficult Conversations with Clients

Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
   1
Categories:
Human Resources |  ACPEN Industry Institute
Faculty:
Jill Schiefelbein
Course Levels:
All Levels
Duration:
1 Hour
License:
Access for 30 day(s) after program date.
Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.
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Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Basic Course Information

Learning Objectives
  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Course Materials

Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) Available after Purchase
Navigating Difficult Conversations with Clients Handout (1.7 MB) Available after Purchase

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.

Dates

Wed, Mar 29, 2023 - 07:00am to 08:07am MDT
Thu, Apr 06, 2023 - 05:00pm to 06:07pm MDT
Mon, Apr 10, 2023 - 09:00am to 10:07am MDT
Thu, Apr 20, 2023 - 11:00am to 12:07pm MDT
Wed, Apr 26, 2023 - 01:00pm to 02:07pm MDT
Thu, May 04, 2023 - 07:00am to 08:07am MDT
Sat, May 13, 2023 - 09:00am to 10:07am MDT
Thu, May 25, 2023 - 11:00am to 12:07pm MDT
Mon, Jun 05, 2023 - 01:00pm to 02:07pm MDT
Fri, Jun 16, 2023 - 07:00am to 08:07am MDT
Wed, Jun 21, 2023 - 09:00am to 10:07am MDT
Sat, Jun 24, 2023 - 11:00am to 12:07pm MDT
Mon, Jul 10, 2023 - 01:00pm to 02:07pm MDT
Tue, Jul 11, 2023 - 02:00pm to 03:07pm MDT
Tue, Jul 18, 2023 - 07:00am to 08:07am MDT
Tue, Jul 25, 2023 - 09:00am to 10:07am MDT
Mon, Aug 07, 2023 - 11:00am to 12:07pm MDT
Fri, Aug 18, 2023 - 01:00pm to 02:07pm MDT
Mon, Aug 28, 2023 - 07:00am to 08:07am MDT
Fri, Sep 08, 2023 - 09:00am to 10:07am MDT
Sat, Sep 16, 2023 - 11:00am to 12:07pm MDT
Thu, Sep 28, 2023 - 01:00pm to 02:07pm MDT
Wed, Oct 11, 2023 - 07:00am to 08:07am MDT
Thu, Oct 12, 2023 - 05:00pm to 06:07pm MDT
Wed, Oct 18, 2023 - 09:00am to 10:07am MDT
Wed, Oct 25, 2023 - 11:00am to 12:07pm MDT
Tue, Nov 07, 2023 - 01:00pm to 02:07pm MST
Sat, Nov 11, 2023 - 07:00am to 08:07am MST
Mon, Nov 27, 2023 - 09:00am to 10:07am MST
Wed, Dec 06, 2023 - 11:00am to 12:07pm MST
Thu, Dec 07, 2023 - 05:00pm to 06:07pm MST
Fri, Dec 15, 2023 - 01:00pm to 02:07pm MST
Fri, Dec 22, 2023 - 07:00am to 08:07am MST
Sat, Dec 30, 2023 - 09:00am to 10:07am MST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer

Jill Schiefelbein


Date Added to Catalog 05/26/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


Promo Video

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Total Reviews: 1

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