Navigating Difficult Conversations with Clients
Total Credits: 1 including 1 Communications and Marketing - Non-technical
- Average Rating:
- 22
- Categories:
- Human Resources | ACPEN Industry Institute
- Faculty:
- Jill Schiefelbein
- Course Levels:
- All Levels
- Duration:
- 1 Hour
- License:
- Expires 30 day(s) after program date.
Description
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.
Basic Course Information
Learning Objectives- Understand the types of conflict and complaints that come your way and how to adjust your communication to each
- Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
- Gain a three-step framework for helping you structure your messaging during almost any difficult situation
Major Subjects
- Communication
- Negotiation
- Conflict
- Persuasion
- Management
- Leadership
- Customer Service
Course Materials
| Important CPE Credit Instructions_READ BEFORE WEBCAST UPDATED (442.7 KB) | Available after Purchase | ||
| Navigating Difficult Conversations with Clients Handout (1.7 MB) | Available after Purchase | ||
Faculty
Jill Schiefelbein Related Seminars and Products
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Dates
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Wed, May 21, 2025 - 09:00am to 10:07am MDT
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Mon, Jun 02, 2025 - 11:00am to 12:07pm MDT
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Sat, Jun 07, 2025 - 09:00am to 10:07am MDT
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Wed, Jun 11, 2025 - 01:00pm to 02:07pm MDT
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Wed, Jun 18, 2025 - 07:00am to 08:07am MDT
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Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer
Jill Schiefelbein
Date Added to Catalog 05/26/2022
Additional Information
Complaint Resolution PolicyPlease contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method
Group Internet Based
Course Registration Requirements
Online Registration
Refund/Cancellation Policy
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Promo Video
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