Navigating Difficult Conversations
Total Credits: 1 including 1 Communications and Marketing - Non-technical
- Average Rating:
- 4.8
- Category:
- ACPEN Industry Institute | Personal Development
- Faculty:
- Jill Schiefelbein
- Course Levels:
- Basic
- Duration:
- 1 Hour
- License:
- Access for 30 day(s) after program date.
Description
Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.
Basic Course Information
Learning Objectives- How to keep feedback discussions from getting heated or personal
- Strategies for communicating your position without coming across as confrontational
- Common reasons communication fails, and how to avoid them
- How to create and organize messages for maximum persuasive impact
Major Subjects
- Communication
- Relationship Management
- Leadership & Navigation
Course Materials
| Important CPE Credit Information_READ BEFORE WEBCAST UPDATED (0.47 MB) | Available after Purchase | ||
| ACPEN 9_10 Navigating Difficult Conversations | |||
| ACPEN 9_10 Navigating Difficult Conversations (100.1 MB) | 28 Pages | Available after Purchase | |
| Navigating Difficult Conversations_Q&A (13.6 KB) | Available after Purchase |
Faculty
Jill Schiefelbein Related seminars and products: 12
Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.
Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at http://thedynamiccommunicator.com and follow Jill on Twitter @dyanmicjill.
Dates
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Thu, Mar 11, 2021 - 02:00pm to 03:08pm MST
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Wed, Mar 24, 2021 - 08:00am to 09:08am MDT
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Wed, Apr 07, 2021 - 10:00am to 11:08am MDT
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Sat, Apr 24, 2021 - 12:00pm to 01:08pm MDT
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Tue, May 11, 2021 - 02:00pm to 03:08pm MDT
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Wed, May 26, 2021 - 08:00am to 09:08am MDT
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Wed, Jun 09, 2021 - 10:00am to 11:08am MDT
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Fri, Jun 25, 2021 - 12:00pm to 01:08pm MDT
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Sat, Jul 10, 2021 - 02:00pm to 03:08pm MDT
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Mon, Jul 19, 2021 - 08:00am to 09:08am MDT
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Thu, Aug 05, 2021 - 10:00am to 11:08am MDT
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Tue, Aug 24, 2021 - 12:00pm to 01:08pm MDT
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Wed, Sep 08, 2021 - 02:00pm to 03:08pm MDT
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Thu, Sep 30, 2021 - 08:00am to 09:08am MDT
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Fri, Oct 01, 2021 - 10:00am to 11:08am MDT
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Thu, Oct 21, 2021 - 12:00pm to 01:08pm MDT
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Wed, Nov 10, 2021 - 02:00pm to 03:08pm MST
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Mon, Nov 22, 2021 - 08:00am to 09:08am MST
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Fri, Dec 10, 2021 - 10:00am to 11:08am MST
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Wed, Dec 22, 2021 - 12:00pm to 01:08pm MST
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Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For Anyone
Original Recording Date 09/10/18
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/06/2018
Additional Information
Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Promo Video
Reviews
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Overall: 4.8
Total Reviews: 138
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