Navigating Difficult Conversations
Total Credits: 1 including 1 Communications and Marketing - Non-technical
- Average Rating:
- 4.8
- Category:
- ACPEN Industry Institute | Personal Development
- Faculty:
- Jill Schiefelbein
- Course Levels:
- Basic
- Duration:
- 1 Hour
- License:
- Access for 30 day(s) after program date.
Description
Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.
Basic Course Information
Learning Objectives- How to keep feedback discussions from getting heated or personal
- Strategies for communicating your position without coming across as confrontational
- Common reasons communication fails, and how to avoid them
- How to create and organize messages for maximum persuasive impact
Major Subjects
- Communication
- Relationship Management
- Leadership & Navigation
Course Materials
| Important CPE Credit Information_READ BEFORE WEBCAST UPDATED (0.47 MB) | Available after Purchase | ||
| ACPEN 9_10 Navigating Difficult Conversations | |||
| ACPEN 9_10 Navigating Difficult Conversations (100.1 MB) | 28 Pages | Available after Purchase | |
| Navigating Difficult Conversations_Q&A (13.6 KB) | Available after Purchase |
Faculty
Jill Schiefelbein Related seminars and products
University faculty-turned-entrepreneur, Jill is an award-winning business owner, author, and recovering academic. She taught business communication at Arizona State University for 11 years, analyzed terrorist documents to provide counter-terrorism messaging strategies to the military, and was a pioneer in the online education space, creating an office serving 60,000 students and—with no staff or operational budget—added $1M in revenue in its first year.
Now, Jill focuses on providing custom communication training and strategies for her clients—through workshops, keynote speaking, consulting, and virtual training. She’s helped clients all over the spectrum learn dynamic communication skills: from Boomers, to Millennials, to Generation Z—from Fortune 50 companies, non-profit organizations, and even some reluctant professional athletes.
She’s a VIP contributor to Entrepreneur, and a livestream video personality. She has a syndicated YouTube channel that teaches communication skills and reaches thousands each week. She's written communication textbooks used at multiple universities, is a frequent guest on a wide range of podcasts, and has been featured in Forbes, Entrepreneur, CNET, and Time. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business from Entrepreneur Press was a #1 New Release in multiple Amazon categories.
Dates
|
Fri, Dec 10, 2021 - 10:00am to 11:08am MST
|
|
Wed, Dec 22, 2021 - 12:00pm to 01:08pm MST
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Additional Info
Basic Course Information
Prerequisites NoneAdvanced Preparation None
Designed For Anyone
Original Recording Date 09/10/18
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/06/2018
Additional Information
Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).Official Registry Statement
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Promo Video
Reviews
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Overall: 4.8
Total Reviews: 177
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