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Live Webcast Replay

How 10 Emotional Intelligence Habits Can Foster Trust in the Workplace

Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

Average Rating:
ACPEN Industry Institute |  Practice Management |  Human Resources
Ralph Gaillard
Course Levels:
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Imagine a work environment where your best talents are brought to the surface to help the organization succeed…where your receiving authentic recognition and appreciation for your work. Such a place can exist if you know how to apply a scientific-based approach to emotional intelligence (EI) during regular interactions with your colleagues. This session shows how practicing the 10 EI Habits can actually release neurotransmitters or brain chemicals in humans that foster the conditions for trust, friendship and collaboration in the workplace.

Basic Course Information

Learning Objectives
  • Understand the concept of emotional intelligence
  • Recongizie why emotional intelligence matters to today's leaders
  • Identify steps for practicing 10 emotional intelligence habits at work

Major Subjects
  • Emotional intelligence
  • Workplace culture
  • Employee trust

Course Materials


Ralph Gaillard's Profile

Ralph Gaillard Related seminars and products

Ralph Gaillard, M.Ed. is an expert in working with company leaders, customers and education teams to break the mold of traditional in-person and online training programs and replace them with forward-thinking learning approaches and innovative technologies. That expertise is rooted in 20+ years of designing dynamic learning solutions that have helped business professionals acquire the skills to make a positive impact at work and throughout the world.

Currently, Ralph is the chief learning architect of The Adele Learning Lab, LLC, based in Chicago, IL. Ralph founded the boutique learning design firm to specialize in helping organizations incorporate the latest education strategies, models and technologies into their professional development portfolios.

Through his work as a learning and development leader, he has designed and delivered a wide variety of skill-building programs for the American Institute of Certified Public Accountants (AICPA), the Illinois CPA Society, Facebook, Microsoft, Zappos, Walt Disney World Resorts and the National Education Association.

Previously, Ralph served as the Chief Learning Director for the Illinois CPA Society, the Director of Virtual Training and Education for the National Safety Council and, most recently, as the Vice President of Learning for Lawrence Ragan Communications, a leading provider of business communication training.

Ralph received a Master of Education degree, with honors, from the University of Massachusetts Boston and a Bachelor of Arts degree in U.S. History from The Catholic University of America in Washington, D.C. 


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Additional Info

Basic Course Information

Original Recording Date 11/08/2019
Date Added to Catalog 11/04/2019
Prerequisites None
Advanced Preparation None
Designed For All Leaders
Course Developer Ralph Gaillard
Yellow Book No

Additional Information

Instructional Delivery Method Group Internet Based
Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Course Registration Requirements Online Registration



Overall:      4.5

Total Reviews: 34


Jeffrey H

"This is a fantastic course, applies to not only work setting but personal interactions with those you know and care about. "

Domenico R

" "

Letitia W

"Very interesting and important - presenter was great and use of videos was excellent!"

Lisa T

" "

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