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Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)

Total Credits: 1 including 1 Business Management & Organization - Non-technical

Average Rating:
ACPEN Industry Institute |  Practice Management
Jill Schiefelbein
Course Levels:
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • leadership
  • communication
  • performance 

Course Materials


Jill Schiefelbein Related seminars and products: 12

Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.

Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at and follow Jill on Twitter @dyanmicjill.


Thu, Mar 11, 2021 - 10:00am to 11:07am MST
Wed, Mar 31, 2021 - 12:00pm to 01:07pm MDT
Tue, Apr 13, 2021 - 02:00pm to 03:07pm MDT
Fri, Apr 30, 2021 - 08:00am to 09:07am MDT
Fri, May 14, 2021 - 10:00am to 11:07am MDT
Mon, May 24, 2021 - 12:00pm to 01:07pm MDT
Fri, Jun 11, 2021 - 02:00pm to 03:07pm MDT
Thu, Jun 24, 2021 - 08:00am to 09:07am MDT
Tue, Jul 13, 2021 - 10:00am to 11:07am MDT
Wed, Jul 28, 2021 - 12:00pm to 01:07pm MDT
Mon, Aug 09, 2021 - 02:00pm to 03:07pm MDT
Fri, Aug 20, 2021 - 08:00am to 09:07am MDT
Wed, Sep 15, 2021 - 10:00am to 11:07am MDT
Thu, Sep 23, 2021 - 12:00pm to 01:07pm MDT
Wed, Oct 13, 2021 - 02:00pm to 03:07pm MDT
Sat, Oct 23, 2021 - 08:00am to 09:07am MDT
Thu, Nov 11, 2021 - 10:00am to 11:07am MST
Tue, Nov 23, 2021 - 12:00pm to 01:07pm MST
Sat, Dec 11, 2021 - 02:00pm to 03:07pm MST
Wed, Dec 22, 2021 - 08:00am to 09:07am MST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who has to create or delegate or facilitate or run meetings
Original Recording Date 10/17/2019
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/30/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video



Overall:      4.9

Total Reviews: 11


Sarah E - Marion, Iowa

"Jill was great! I learned more than I expected!"

Norman K

"Very good presentation."

Reynolds A

"The presenter did an excellent job, and was very knowledgeable in this area. "

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