Skip to main content
Live Webcast Replay

Character and Trust: Without Them is Like Exploring a Cave Without Proper Lighting, the Footing is Treacherous

Total Credits: 2.5 including 2.5 Personnel/Human Resources - Non-technical

Average Rating:
ACPEN Industry Institute |  Human Resources |  Professional Development
Mario Flores
Course Levels:
2.5 Hours
Product Setting: Expires 30 day(s) after program date.



This course is based on the premise that one typically hires for competence but fires for character.This course focuses on the character and trustworthiness of the individual.  The course takes you through critical attributes of character and provides for gaining self-awareness of where one stands in their character through a key exercise.  The emphasis is also on trust, a critical ingredient to successful relationship management.  Several  tools and approaches are discussed in the course that will assist and guide the individual in effectively evaluating the trustworthiness of themselves or others, including bosses, direct reports, peers.

Basic Course Information

Learning Objectives


  • To gain a better understanding of critical attributes of character
  • To gain self-awareness of one's own character
  • To learn an approach in evaluating the character of an individual
  • To learn various levels of trust (from individual to societal)
  • To understand the types of trust
  • To learn an approach to ascertaining the trustworthiness of you and others
  • To learn what a toxic trust environment looks like
  • To learn an antibiotic to deal with the toxic trust
  • To provide additional perspective to effectively develop people and minimize the adverse consequences of individuals and cultures with character and/or trust issues


Major Subjects
  • Character Definition
  • Critical Character Attributes
  • Character Self-Awareness
  • Additional Character Identification Techniques
  • Trust Definitions
  • Waves of Trust
  • Four Cores of Trust
  • Toxic Trust and Antibiotics


Course Materials


Mario Flores Related Seminars and Products

Founder and President

Top Notch Coaching, LLC

Mario Flores is the founder and President of Top Notch Coaching, LLC, an executive and professional business coaching company specializing in Leadership Coaching for the Financial Executive and Financial Professional. Prior to his retirement, he worked for over 36 years with Verizon/GTE with over 18 years at the Executive Leadership Level in Finance and Operations.  Mario has excellent business acumen developed through a career that systematically evolved from professional discipline to business leader.  His professional evolution is rooted in strong financial fundamentals in Accounting, Regulatory, Financial Planning as well as business fundamentals in Business Analysis, Supply Chain Management, Retail Markets and Operations.  He has served in major, nationwide executive leadership roles and has acquired a broad range of financial and nonfinancial experiences over this four decade period in the dynamic telecommunications industry. 

As a Professional Certified Coach (PCC) from the International Coach Federation (ICF), he is an experienced Executive and Professional coach in both “for-profit” and “non-profit” environments.  Mario’s core competencies include coaching, leadership, behavioral self-awareness,  business acumen, strategic thinking for results-driven execution, accountability models, multi-functional and end-to-end process viewpoints, and an understanding of the development of the “Professional to Business Partner to Business Leader” evolution. 

Mario has a BBA in Accounting and an MBA in Management from Angelo State University, is a licensed CPA in the State of Texas, a Certified Winslow Research Institute Coach and a Certified Conflict Dynamics Profile Consultant.

Mario also serves on the faculty as an executive coach in the University of Texas at Dallas (UTD) Executive MBA Program and Global Leadership Executive MBA Program and as an external executive coach in the UTD Masters in Management and Administrative Sciences/UT Southwestern/THR/Parkland Healthcare Organization Leadership Program.  Mario is a member of the Faculty and Moderator for the national broadcasting Business Professionals’ Network, Inc. /Accounting CPE Network (ACPEN).  He has been published in the April 2012 issue of Financial Executive Magazine, a publication of the Financial Executives International (FEI) organization.

Mario is committed to giving back to the community. He has served on various boards including the Corporate Advisory Board for the National Society of Hispanic MBAs, the Christian Community Action (CCA) Board of Directors and Parenting Alone.  He has engaged in public speaking in various forums including Angelo State University, University of North Texas, University of Texas at Dallas, Nanjing University in China, The United Nations, The Financial Executives International Dallas Chapter and other not for profit organizations. 


Thu, Apr 25, 2024 - 02:30pm to 04:40pm MDT
Fri, May 03, 2024 - 08:30am to 10:40am MDT
Thu, May 16, 2024 - 02:30pm to 04:40pm MDT
Mon, Jun 03, 2024 - 08:30am to 10:40am MDT
Thu, Jun 06, 2024 - 02:30pm to 04:40pm MDT
Thu, Jun 27, 2024 - 02:30pm to 04:40pm MDT

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All Professionals
Original Recording Date 05/01/2021
Yellow Book No
Course Developer Mario Flores
Date Added to Catalog 04/03/2021

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based

Promo Video



Overall:      4.6

Total Reviews: 23


Julius E

" "